Frequently asked questions

Planet IP is a company specializing in providing comprehensive technological solutions in Infrastructure, Communications, and Cybersecurity. We help small and medium-sized businesses optimize their systems and protect their data with personalized services.

We work with small and medium-sized businesses from different industries that seek to optimize their infrastructure, enhance their communications, and strengthen cybersecurity, all with solutions tailored to their needs and budget.

Our headquarters is in Miami, Florida, with a presence in several states across the United States, Colombia, and Ecuador. We serve clients throughout the Americas with tailored solutions.

Yes, we provide technical support and personalized guidance throughout the process, from implementation to ongoing maintenance of our solutions.

We have over 18 years of experience providing technological solutions that combine innovation, security, and efficiency for businesses across various industries.

You can reach us through our website form, via email at info@planet-ip.com, or by calling us at (+1) 786 372 0171. You can also visit our office in Miami.

We start with an evaluation of your company's technological needs, followed by the planning and implementation of customized solutions. Our team of experts handles the entire process, ensuring that your infrastructure is optimized and running smoothly.

We use advanced cybersecurity technologies, including firewalls, monitoring systems, and endpoint protection, to ensure your data is secure both within your network and in external communications. We also offer backup and disaster recovery solutions.

On-Premise servers provide greater control and security over your data, as everything is managed within your company. This is ideal for businesses that handle sensitive information or require advanced customization. However, cloud solutions offer flexibility.

At Planet IP, we primarily work with small and medium-sized businesses seeking to optimize their technology infrastructure, improve communications, and ensure data security. We tailor our solutions to meet each client's needs and budget.

We invite you to contact us for a free consultation. We’ll analyze your company's specific needs and recommend the most suitable solutions for infrastructure, communications, or cybersecurity.

Yes, we provide 24/7 technical support for all our clients. Our team is available to assist you at any time, whether it’s with technical issues or inquiries related to your systems acquired from Planet IP.

Redundancy in telecommunications ensures that your business is not affected by connection outages. By having two internet channels from different providers, you can guarantee continuity of operations, even if one service fails.

SD-WAN and SASE are ideal for businesses that require secure access to cloud applications and have multiple locations or remote employees. These systems optimize connectivity and enhance security, especially if you handle sensitive data.

The primary channel has the highest capacity and is used under normal conditions, while the backup channel is a secondary connection that activates if the primary fails. Both should have sufficient capacity to meet your business's basic needs.

We recommend that bandwidth be at least 50% above your current needs to ensure scalability and stability. This depends on the number of users and the type of applications you use on your network.

IP telephony allows calls to be made over the internet instead of traditional phone lines. This reduces costs, improves communication quality, and enables your employees to work remotely without losing connection with clients and suppliers.

Yes, we provide ongoing technical support for all our telecommunications solutions. Our team is available to assist you with any issues or adjustments you need, ensuring the operability and efficiency of your system.

The Zero Trust policy is based on not trusting any user or device by default. This means that all access must be pre-validated, which helps prevent unauthorized access and protects your company’s critical data.

Backups ensure that you can recover your data in case of loss or attack. It is recommended to have backups both locally and in the cloud to ensure availability and reduce risks in the event of failures or disasters.

If your business relies on digital data or technological infrastructure to operate, a DRP is essential. This plan documents the steps to recover your systems and data after an attack or disaster, minimizing the impact on your operations.

Implementing solutions like access control, continuous monitoring, regular backups, and Zero Trust policies are key to keeping your data secure. Additionally, a recovery plan ensures that your business can continue operating even in the event of an attack.

A DRP (Disaster Recovery Plan) focuses on recovering technological infrastructure and data, while a BRP (Business Recovery Plan) prioritizes the operational continuity of your business, ensuring that essential functions remain active even during an interruption.

At Planet IP, we offer advanced tools such as Zero Trust policies, access control systems, backup solutions, and recovery plans. We tailor these solutions to meet the specific needs and budget of your business.